DIGISUBS AGENCY (“DIGISUBS,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we collect when you visit https://digisubs.online or interact with us, how we use that information, and the choices you have about it.
1. Information we collect
We collect a limited amount of personal information in two ways:
- Information you give us. When you fill out the contact form, email us, or start a project, you may share your name, email address, company, and any details about your project.
- Information collected automatically. When you browse our site, we collect anonymized usage data (page views, approximate location, device type) through privacy-respecting analytics — Google Analytics 4 and / or Plausible Analytics.
2. How we use your information
We use the information we collect to:
- Respond to your inquiries and provide the services you request.
- Improve the performance and content of our website.
- Send occasional operational emails related to projects you've engaged us for.
- Comply with applicable legal obligations.
We never sell your personal information, and we don't use it for retargeted advertising across the web.
3. Cookies and analytics
We use a small number of cookies to run analytics and remember your preferences. For details, see our Cookie Policy.
4. Data retention
We keep project communications for as long as necessary to serve the engagement, meet legal obligations, and maintain our business records — typically up to seven years. Analytics data is retained per the default retention window of our analytics provider.
5. How we protect your data
We use reasonable technical and organizational measures to safeguard your data: encrypted transport (HTTPS), access controls on internal systems, and minimal data collection by default. No system is 100% secure, but we work to reduce exposure.
6. Your rights
Depending on where you live (EU/UK GDPR, California CCPA, etc.), you may have the right to access, correct, delete, or export your personal data, or to object to certain processing. To exercise any of these rights, email support@digisubs.online and we'll respond within 30 days.
7. Third-party services
We use a small set of third-party tools to operate the site and the agency — for example, Google Analytics for traffic analytics, Resend for transactional email, and Vercel for hosting. Each of these providers has its own privacy policy.
8. Children's privacy
Our services are not directed to children under 16, and we do not knowingly collect personal information from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we'll update the “Last updated” date at the top of this page. Material changes will be announced on our website.
10. Contact us
Questions about this Privacy Policy? Reach out at support@digisubs.online.